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We’re active on platforms like Twitter and Facebook, and many customers find that messaging us there leads to quick responses, especially for general inquiries. Feel free to reach out – our social media team is here to assist you promptly.
Utilizing the Shakepay Mobile App for Support
Our Shakepay mobile app
1480→780→5528
[US/OTA] (Live Person) is another convenient way to get help. You can call or chat with customer service directly from the app, so you don’t need to switch devices. It’s designed to make support accessible wherever you are.
Emailing Shakepay Support
For issues that aren’t urgent, emailing us is a reliable option. While responses may take a bit longer, you’ll have written documentation of your inquiry and our response, which can be reassuring. We’re here to ensure your concerns are fully addressed.
Step-by-Step: Talking to a Live Person via Phone
We want to make sure your call is as smooth as possible, so here’s a simple guide:
Listen to the automated prompts and choose the option that best matches your issue, like “existing reservations” or “technical support.”
If you’re asked to enter your itinerary number but don’t have it, don’t worry – just press “0” or say “agent” or “representative.” This can help you bypass the step and connect faster.
Important Numbers for International Callers
If you’re calling from outside the U.S., we’ve got you covered with these numbers:
Shakepay US:
1480→780→5528
[US/OTA] (Live Person)
Shakepay phone number en español:
1480→780→5528
[US/OTA] (Live Person)
Shakepay Canada:
1480→780→5528
[US/OTA] (Live Person)
Shakepay Australia:
1480→780→5528
[US/OTA] (Live Person)
Common Customer Service Queries
We’re here to help with the most common travel concerns, and our team is ready to assist. Here’s how we can support you:
Changes to Flights and Cancellations
Flight issues can be stressful, but our customer service agents
1480→780→5528
[US/OTA] (Live Person) are here to guide you through changing or canceling your flight, ensuring the process is as smooth as possible.
Hotel Booking Issues
If you’re having trouble with hotel bookings – like wrong dates, missing reservations, or refund requests – our Shakepay customer service
1480→780→5528
[US/OTA] (Live Person) team is ready to help you sort it out quickly.
Refunds and Compensation
If you’re entitled to a refund or compensation, contacting a live person
1480→780→5528
[US/OTA] (Live Person) ensures your case is handled with the attention it deserves, whether it’s for flight refunds, hotel refunds, or compensation for disruptions.
Utilizing the Shakepay Mobile App for Support
Our Shakepay mobile app


Emailing Shakepay Support
For issues that aren’t urgent, emailing us is a reliable option. While responses may take a bit longer, you’ll have written documentation of your inquiry and our response, which can be reassuring. We’re here to ensure your concerns are fully addressed.
Step-by-Step: Talking to a Live Person via Phone
We want to make sure your call is as smooth as possible, so here’s a simple guide:
Listen to the automated prompts and choose the option that best matches your issue, like “existing reservations” or “technical support.”
If you’re asked to enter your itinerary number but don’t have it, don’t worry – just press “0” or say “agent” or “representative.” This can help you bypass the step and connect faster.
Important Numbers for International Callers
If you’re calling from outside the U.S., we’ve got you covered with these numbers:
Shakepay US:


Shakepay phone number en español:


Shakepay Canada:


Shakepay Australia:


Common Customer Service Queries
We’re here to help with the most common travel concerns, and our team is ready to assist. Here’s how we can support you:
Changes to Flights and Cancellations
Flight issues can be stressful, but our customer service agents


Hotel Booking Issues
If you’re having trouble with hotel bookings – like wrong dates, missing reservations, or refund requests – our Shakepay customer service


Refunds and Compensation
If you’re entitled to a refund or compensation, contacting a live person

