+1-833-845-1858 What is the LATAM cancellation policy?

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LATAM Airlines’ cancellation policy varies depending on the type of ticket purchased, how and where it was bought, and the timing of the cancellation. If you book directly with LATAM through their website, app, call center, or sales offices, you have a 24-hour window after purchase to cancel your flight for a full refund, as long as the flight departure is at least seven days away. This policy applies even to discounted or non-refundable tickets within that period. However, if your ticket was bought through a third-party travel agency or website, the cancellation rules of that agency apply instead. Beyond the initial 24 hours, the ability to get a refund depends mainly on the fare type. Tickets labeled as refundable, which often include more flexible economy or business fares, allow cancellations with a full refund if done before the flight. On the other hand, non-refundable fares, such as promotional or light tickets, typically do not offer a cash refund after 24 hours, but LATAM may issue a travel voucher or credit for future flights, minus any cancellation fees. The policy can also differ by country due to local regulations. For example, in Brazil and the United States, the 24-hour free cancellation policy is required by law. In Chile, cancellations within 48 hours of purchase for flights at least seven days out may be refunded with a small fee, while other cancellations can involve a 10% penalty. Peru and Ecuador have similar rules with cancellation fees applying if done within 72 hours of the flight. If LATAM cancels your flight or makes significant changes, you are entitled to a full refund or free rebooking without extra charges. Refunds include unused ticket portions as well as taxes, seat selections, and baggage fees. Passengers who choose to rebook typically have up to 12 months from the original purchase date to use their credit. In special cases such as medical emergencies or travel restrictions, LATAM may waive cancellation fees or allow more flexible changes when proper proof is provided. Refund processing times vary depending on the payment method: credit card refunds generally take about one to two weeks, while other methods might take longer. LATAM Wallet credits usually appear faster and can be used toward future bookings. To cancel a booking, passengers can use the online “My Trips” portal, call customer service, visit an official office, or contact their travel agent if they did not book directly. Overall, LATAM’s cancellation policy aims to balance flexibility and fare conditions, providing a full refund window shortly after booking and offering vouchers or partial refunds depending on the fare and timing of cancellation. It’s important for travelers to review their specific ticket rules and act quickly to avoid penalties.