Help someone join group

[Tweetypie]

I have received a message from a lady wishing to join the forum, but it telling her the user name and password incorrect. She joined as Lulu44 and her name is Linda Gadsby. Can any moderator help?

 

[Marigold]

Tim knows about this and has sorted it, thanks, Tweetypie.

 

[Tweetypie]

?